Refund policy

At KADAM, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

1. Eligibility for Refund

Refunds may be applicable if:

You receive a damaged product

You receive the wrong item

The product is missing from your order

The order cannot be delivered due to our issue

2. Non-Refundable Situations

Refunds will not be applicable if:

The product has been used or damaged after delivery

The customer changes their mind after receiving the product

Minor color differences occur due to lighting or screen settings

Incorrect address or phone number was provided by the customer

3. Refund Request Time

Customers must request a refund within 24 hours of receiving the product. Clear photos or videos may be required for verification.

4. Refund Process

Once the issue is verified:

Refunds may be sent through mobile banking, bank transfer, or the original payment method.Processing time may take 3–7 business days depending on the payment provider.

5. Exchange Instead of Refund

In some cases, KADAM may offer a product exchange instead of a refund, depending on product availability.

6. Cancellation Policy

Orders may be canceled before shipment confirmation. Once the order has been shipped, cancellation may not be possible.

7. Contact Us

For refund or return support, please contact us through:

Website: www.kadam.bd

Official Facebook / Instagram / TikTok pages of KADAM

Thank you for shopping with KADAM ✨